Refund Policy

Overview

We understand that switching to a new inventory management and booking platform is an important decision for your brewery, taproom, or retail business. For this reason, Tamperline.us provides a 14-day money-back guarantee on your first subscription purchase.

If the platform does not meet your operational needs, our team will attempt to assist you in resolving any issues first. If you still decide not to continue, we will process a refund in accordance with this policy.

Eligibility for Refunds

You may qualify for a full refund if all of the following conditions are met:

• Your refund request is submitted within 14 calendar days of your initial subscription purchase.
• The request applies to your first charge for a Tamperline.us plan (Tap, Barrel, or Cellar).
• Your account has not violated the Tamperline.us Terms and Conditions, including prohibited actions such as unauthorized data access or scraping.
• The subscription was purchased directly through Tamperline.us and not through a third-party reseller or marketplace.
• Refunds apply only to the initial subscription payment. Monthly renewals and annual renewals are not eligible for refunds.

Required Proof of Purchase

To process your refund request, we may require the following information:

• Your Tamperline.us account email address
• Your registered brewery or business name
• The transaction ID or receipt number from your subscription confirmation email
• The subscription plan name (Tap, Barrel, or Cellar)
• An optional reason for the refund (this helps us improve our platform)

Failure to provide sufficient information may delay refund processing.

Annual Plan Credits (Prorated)

If an annual subscription is cancelled after the 14-day refund window, Tamperline.us may, at its discretion, offer a prorated account credit based on the unused portion of the subscription period.

How to Request a Refund

Refund requests can be submitted directly through your Tamperline.us account.

Steps to request a refund:

1. Log in to your Tamperline.us account.
2. Navigate to Settings → Billing.
3. Select “Request Refund” under your active subscription plan.
4. Provide your transaction ID and optional reason for the request.
5. Submit the form.

Our support team will review your request and respond within 24 hours.

Alternatively, you may contact our support team directly using the contact details provided in Section 8.

Refund Processing Timeline

Once a refund request is approved, the following timeline generally applies:

• Approval confirmation: Sent within 48 hours of your request.
• Refund initiation: Processed within 2 business days of approval.
• Bank processing: Funds may appear in your account within up to 10 business days, depending on your payment provider or financial institution.

Processing times may vary based on payment method and banking policies.

Situations Where Refunds Are Not Available

Refunds will not be issued in the following situations:

• The 14-day refund window from the initial purchase has expired
• Your account has been suspended or terminated due to a Terms of Service violation
• The subscription was purchased through a promotional bundle or partnership discount
• The payment relates to add-on services, including: additional user seats, integrations, custom onboarding, or one-time data migration services
• Subscription renewals (monthly or annual) – all renewal payments are non-refundable.

Contact Support

If you have questions about this Refund Policy or need assistance with your subscription, you may contact our support team.